Terms & Conditions
By using Flatcap Photography services, you acknowledge that you have both read and agreed to be bound by the following terms:
Content Provided by You Flatcap Photography and its representatives are not responsible for monitoring the content that you provide at any point. You agree to not make use of any content that contains or portrays anything unlawful, obscene, threatening or otherwise objectionable.
You acknowledge that Flatcap Photography provides prints and for novelty purposes only, and that you are responsible for following all legal standards, rules and regulations that apply to your content when applicable.
Services Provided
After your order is submitted, please allow up to one week for production. Should we have any inquiries, your timely response will be necessary for fulfilling your order in an appropriate time frame. Should we raise any concerns, you the customer acknowledge that the order may not be delivered within 5-15 business days as stipulated on our web site.
You the customer also acknowledge that Flatcap Photography is an online business and that a large part of our communication is done via email. You the customer acknowledge that you are solely responsible for any delays if you fail to check your emails. This includes your spam folder.
You the customer acknowledge that we are not responsible if you experience issues with your email provider thus resulting in delays to the processing of your order. Alterations to Product or quantity of your Order.
You acknowledge that it is your responsibility to review and double-check your order before submitting it. We are not able to alter the product or quantity of an order, once placed by yourself.
You may request an order cancellation if your order has not entered production phase. Product Matching From time to time we do make slight changes to product specifications. If you are trying to match a new order with an old order, please check with our Customer Service Team to make sure we can accommodate this requirement. We do not offer compensation if you attempt to product match and do not discuss your requirements with us first.
Alterations to delivery address.
You acknowledge that it is your responsibility to enter the correct delivery details upon placing your order. If you require a delivery address update, we will endeavor to do this for you, if the order has not yet shipped. We are unable to change the delivery address once an order has been shipped, and at this stage it becomes the responsibility of the customer to ensure they receive the order or place a new order. Flatcap Photography cannot be held liable if you the customer omit any important information from the delivery address, resulting in the order being returned to us. If the order is returned to us due to customer error, you may be charged an additional delivery fee to reship your order. Cancellation of your order.
Due to our fast turnaround time, we are unable to cancel orders once they have entered production / printing stage. If you request an order cancellation before your order has entered production/printing stage, we will happily cancel it and process a store credit. Delivery time frames99% of our orders are shipped within 2-5 business days. This timeframe can be impacted by a number of factors: Late payment or payment denied. Orders being put on hold due to an image issue being detected e.g.: low resolution. Response time from you the customer when we request an updated image Some products require a longer period of time in the production phase due to materials selected. Delivery location. Delay or issue with Production Delay or issue with our Shipping partners.
As we utilize third party delivery companies, we are not able to guarantee items won't be damaged or lost in transit. In order to protect against these issues, we suggest you select our Premium Freight Protection Service. Only orders that are covered with this protection will be replaced if damaged or lost in transit. Custom or Import Duties Items destined for some countries may attract customs charges. You the customer acknowledge you have sole responsibility in paying these fees. If a delivery fails because you do not respond in time to Customs communications, or you refuse to pay the applicable charges, we cannot offer any compensation or refunds.100% Satisfaction Guarantee Our 100% satisfaction guarantee covers material defects only. Please be advised this does not mean we will offer a replacement if you for example decide you do not like canvas. We are not responsible for the images you upload, nor where you decide to hang your artwork. For example, if you upload a dark image and hang it in a dark room, our guarantee will not apply.